Operator Service Agreement

Effective Date: June 2025

Provider: Gari Technologies (“We”, “Us”, “Our”, “Company”)
Customer: Commercial Vehicle Operator (“You”, “Your”)
Service: Electric Vehicle Financing for Commercial Transportation Purposes (“Terms”)
Channel: Gari Mobile Applications and www.garitech.io (“Software”)

These Terms form a legally binding contract between You and Us under this Agreement.

1. ELIGIBILITY

To qualify, you must be at least 18 years of age from the date of your application and provide us
with the following documents:

Images of both sides of Your national identity (ID) card issued by a local competent authority, and valid for more than two (2) years from the date of application
Images of both sides of Your driver’s license issued by a local competent authority, and
valid for more than two (2) years from the date of application
Image describing Your home address (location plan) within our approved service areas
Proof of experience as a commercial vehicle operator

NB: Please note You will still have to pass our internal credit and background checks to become
eligible even after providing us with all the above-mentioned documents.

2. FINANCING TERMS

Electric Vehicle (EV) Recommended Retail Price (RRP): Price at which we purchase the electric vehicles sold via our Software.
Registration Cost: The cost of registering Your EV with the competent local transport authorities.
Insurance Cost: Cost of insuring Your EV with locally licensed auto insurance companies.
EVs Cost Price: This includes Your EV’s RRP + registration cost + insurance cost.
Origination Fee: Fee charged by Us to process Your EV loan application. The fee is 1%
of your EVs Cost Price.
Annual Percentage Rate: Up to 30% per annum of Your EV’s cost price + origination fee. Though interest-free, we still charge the following fees:
- Vehicle Security: Cost of managing tracking device(s) on Your EV(s).
- Mobile Internet Data: Cost of purchasing SIM card(s) and the mobile internet data subscription(s) needed to provide data connection for the smooth functioning of Your EVs geotracking system.
- Software Licensing: Cost of subscription(s) to software systems, which includes but isn’t limited to 24/7 cloud-based vehicle tracking software systems with advanced security features and other software systems needed for the smooth functioning of our service.
- Rider Support: Cost of providing support services via in-person, phone or AI-powered chatbots. Our in-person and phone support services are only available during company working hours, while our chatbot support is available 24/7 via our Software.
Down Payment: We don’t require a down payment, but we offer vehicle swap programs,
with the value of your old vehicle serving as a down payment.
Loan Term: The maximum length of time You have to repay the loan. We offer loan
terms of up to 18 months, meaning You have up to 18 months to pay off Your loan.
Repayment Frequency: Daily, weekly or monthly, via mobile money or other forms of digital payments.
Monthly Payment Threshold: Minimum amount to be paid monthly, which is obtained by dividing the total loan value by the loan term i.e. if total loan value is 180, and loan term is 18 months, the monthly payment threshold is 18.
Total Loan Value: Total amount to be paid to fully own the EV. This information is disclosed in our Software (mobile application) under the loan summary section of your EV.

3. USE OF EV

The EV must be used solely for commercial passenger or delivery services. Unauthorized resale, rental, or use outside the designated purpose is strictly prohibited. You agree to comply with all local traffic laws and safety standards.

4. OWNERSHIP AND SECURITY

The EV remains the property of Gari Technologies until you’ve made all applicable payments
(current and outstanding) on or before the end of your loan term. A GPS and/or remote immobilizer will be installed to assist with security and loan enforcement. Tampering with tracking or disabling devices, and modifying the EV in any way before the end of
your loan term is a breach of this agreement.

5. OPERATOR OBLIGATIONS

Keep the EV clean, operational, and well-maintained. Report accidents, thefts, major repairs, or home address changes to Us within 24 hours.
Use only approved service providers for maintenance and battery swaps/charging. Maintain a valid driver’s license and wear safety gear (e.g., helmet), as required by local laws. You must inform Us within 48 hours of any suspension, withdrawal or expiration of your driver’s
license. You must acquire and maintain any regulatory requirements required by Your local laws for You to provide commercial transportation services, and provide it to Us upon request.

6. DELINQUENCY AND LATE PAYMENT

Late Fee: An additional amount to be paid for not meeting Your monthly payment
threshold. This is calculated as 1% of the proceeding monthly threshold + outstanding
payment, i.e. if your monthly payment threshold is 1,000, and You only made 800 in
payments last month, you’ll pay 1% x (200 + 1000) + (200 + 1000) = 1,212 this month,
with 200 being Your outstanding payment from last month, 12 being the late fee, and
1000 being Your standard monthly payment threshold for this month.
Delinquency: You will be considered delinquent if You:
- Miss two consecutive monthly payment thresholds.
- Have outstanding payments before the end of your loan term.
- This may result in:
  - Suspension of use via immobiliser;
  - Repossession of EV
  - Termination of financing
  - Negative credit reporting
  - Legal action to recover outstanding debt

7. INSURANCE AND RISK

Even though all our EVs are covered by the manufacturer’s warranty, You bear all risks of damage, loss, or theft of the EV, and all other associated expenses not covered by the warranty. Check with your local agent for your EVs warranty policy. All our EVs come with comprehensive auto insurance cover. You’re strictly prohibited from taking an additional auto insurance cover until You have fully repaid Your loan. Kindly refer to your EVs loan summary for more information about the duration of your EVs warranty and insurance.

8. EARLY REPAYMENT

You may pay off Your loan early without penalties. Early settlement discounts may apply at our discretion.

9. TERMINATION

We may terminate this Agreement if:

You default on payments as mentioned in Section 2 and Section 6
You misuse the EV or violate the terms of commercial use as mentioned in Section 5
Fraudulent information was provided during application;
You breach any condition of this agreement.

10. DATA COLLECTION AND PRIVACY

We collect your data for credit assessment, loan management, and tracking purposes. Your data is stored securely and shared only with authorized partners or regulators as needed.

11. DISPUTE RESOLUTION

Disputes shall be resolved through mediation or arbitration as per the laws of your home country’s jurisdiction.

12. GENERAL PROVISIONS

We may update the Terms of this Agreement without prior notice, but we commit to notifying you
via email or our official mobile application/website within 7 days before the new terms come into
effect.
This Agreement is non-transferable without our written consent.
Any waiver of a breach does not mean we waive future enforcement.

CONTACT INFORMATION

Rwanda
Phone: (+250)798-664-175
Address: 1 KN 78 St, Kigali, Rwanda

Cameroon
Phone: (+250)690-294-132
Address: Rue 100 Papiers, Bonamoussadi-Douala, Cameroon

Email: support@garitech.com
Website: www.garitech.io